Terms of Service

These Terms of Service (“Terms”) govern your use of the Lumen mobile application, website, and related services (collectively, the “Service”) provided by Lumen Technologies Ltd (“Lumen”, “we”, “us”, or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Overview of the Service

Lumen is a mobile financial platform that enables users to:

• Open and manage a digital account.

• Make and receive payments.

• Access installment payment options and other financing products.

• View spending analytics and manage budgeting tools.

Certain features may be subject to additional terms or conditions, which will be presented at the time you use those features.

2. Eligibility

To use Lumen, you must:

• Be at least 18 years old (or the legal age of majority in your jurisdiction).

• Reside in a supported country or region.

• Have the legal capacity to enter into binding agreements.

• Pass our identity verification and compliance checks, including anti-money laundering (AML) and know-your-customer (KYC) processes.

3. Account Registration & Security

• You must provide accurate, current, and complete information during registration.

• You are responsible for maintaining the confidentiality of your account credentials.

• You must promptly notify us if you suspect unauthorized access to your account.

• We may suspend or terminate your account if we detect suspicious activity.

4. Use of the Service

You agree not to:

• Use the Service for any unlawful, fraudulent, or prohibited activities.

• Circumvent or attempt to circumvent security or authentication measures.

• Interfere with the operation of the Service or harm our systems.

• Use automated means (bots, scrapers, etc.) to access our systems without permission.

We reserve the right to investigate, report, and take legal action against violations.

5. Payments & Transactions

• All payments are processed in accordance with applicable laws and payment network rules.

• Transaction limits may apply based on your account tier, jurisdiction, and risk profile.

• You are responsible for ensuring sufficient funds or credit are available before initiating transactions.

• We may reverse or block transactions where required by law or for security purposes.

6. Financing & Installment Plans

If you use Lumen’s installment payment or financing services:

• You will be provided with a separate credit agreement outlining repayment terms, fees, and interest (if applicable).

• Missed or late payments may incur additional charges and affect your credit score.

• We reserve the right to perform credit checks before offering financing.

7. Fees

Lumen may charge fees for certain services, such as currency conversions, transfers, or late payments.
A current fee schedule is available in the app and may be updated periodically.

8. Intellectual Property

All content, trademarks, and proprietary materials within the Service are owned or licensed by Lumen.
You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, lawful purposes only.

9. Privacy

Our collection and use of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Suspension & Termination

We may suspend or terminate your account:

• If you breach these Terms.

• If required by law or court order.

• For suspected fraud or security concerns.

• If your account remains inactive for an extended period.

Upon termination, any obligations (e.g., outstanding debts) remain enforceable.

11. Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
We do not guarantee uninterrupted, timely, or error-free operation of the Service.

12. Limitation of Liability

To the fullest extent permitted by law, Lumen shall not be liable for:

• Any indirect, incidental, special, or consequential damages.

• Loss of data, profits, or business opportunities.

• Unauthorized access to your account despite our security measures.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Jurisdiction].
Disputes will be resolved through binding arbitration or courts located in [Jurisdiction], unless prohibited by law.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting in the app or on our website.
If you continue to use the Service after changes take effect, you agree to the revised Terms.